Our own brand products are good quality items sold at a sensible price without frills or fancy packaging. Our in house brands include Dickie Bows, Country Canes as well as X-Shops. Based in Kent, we buy from selected manufacturers and importers from around the world. Most items are packaged and assembled in the UK, allowing an extra degree of quality control.
Our aim is total customer satisfaction. We try our very best to offer a first class service but things can, and will go wrong. If you have a problem with any X-Shops product, please let us know so that we can put it right. If you are not completely satisfied with any purchase from X-Shops, simply return it to us using our standard returns process. We are happy to exchange or refund any purchase, subject to it being returned in original condition and undamaged packaging.
Note that you do not qualify if you are elderly but able-bodied, or if you are temporarily disabled. If you are in any doubt whether you are eligible to receive goods or services that are zero-rated for VAT, you should consult the government guidelines.
Simply include a message with your order clearly stating your qualifying condition (and recipient details if buying for someone else), and we will refund the VAT element of your order for all qualifying items. Please note, that not all of our products are available zero-rated. We do not make this decision, it is made by the manufacturer when the product is first designed. Those products that qualify for disabled VAT relief are clearly marked as such in the listing.
We can often accommodate a discount for larger orders. Many of our products are assembled in the UK, so we may have large stocks to hand. Simply contact us, and we will respond as soon as possible.