X-Shops

About X-Shops

Our own brand products are good quality items sold at a sensible price without frills or fancy packaging. Our in house brands include Dickie Bows, Country Canes as well as X-Shops. Based in Kent, we buy from selected manufacturers and importers from around the world. Most items are packaged and assembled in the UK, allowing an extra degree of quality control.

Our Aims

Our aim is total customer satisfaction.   We try our very best to offer a first class service but things can, and will go wrong.  If you have a problem with any X-Shops product, please let us know so that we can put it right.  If you are not completely satisfied with any purchase from X-Shops, simply return it to us using our standard returns process.  We are happy to exchange or refund any purchase, subject to it being returned in original condition and undamaged packaging.

Disabled VAT Relief (Walking Sticks and Accessories etc.)

If you are disabled or have a long-term illness,   you will not be liable for VAT on eligible products providing they are for your own personal or domestic use.  Please note that you can purchase on behalf of a disabled individual.   To get the product VAT free the recipient's disability has to qualify.   For VAT purposes, you are disabled or have a long-term illness if: 

 
• You have a physical or mental impairment that affects your ability to carry out everyday activities, e.g. blindness
• You have a relevant condition that is treated as chronic sickness. 
• You are terminally ill.

Note that you do not qualify if you are elderly but able-bodied, or if you are temporarily disabled. If you are in any doubt whether you are eligible to receive goods or services that are zero-rated for VAT, you should consult the government guidelines.   

The VAT Relief Process

  Simply include a message with your order clearly stating your qualifying condition (and recipient details if buying for someone else),  and we will refund the VAT element of your order for all qualifying items.    Please note, that not all of our products are available zero-rated.    We do not make this decision, it is made by the manufacturer when the product is first designed.  Those products that qualify for disabled VAT relief are clearly marked as such in the listing.

 

Discounts

We can often accommodate a discount for larger orders.  Many of our products are assembled in the UK, so we may have large stocks to hand. Simply contact us, and we will respond as soon as possible.