We try our best to make sure you are a satisfied customer. If you have a problem with a product from this online shop then please use our contact form or telephone 03333 441124 so that we may help you.
Returns are only accepted if we are notified within thirty days of receipt, this period exceeds our statutory obligations and can only be extended by specific arrangement. If you need to return a product, then click on the link below to print out a returns form which should be completed and attached to your parcel.
All returned products must be in the original packaging and unused. We will refund the price of the product(s), but not the original postage or the cost of the return postage, this is in accordance with the distance selling regulations.
Products can be exchanged for another size and/or colour, provided we are notified within thirty days of receipt. All returned products must be in the original packaging and unused. You are responsible for the cost of returning goods for exchange. At our discretion, we may also charge additional postage costs to repeatedly send replacement products.
To return a product for exchange, please print out and complete our exchange form which can be used as a postage label to return your item(s). You must complete the exchange form with your name and order number, as well as clear details on which size and/or colour you wish in return. We endeavour to supply exchange item(s) by return of post and will inform you of any delay.
Where the replacement product(s) are a lower price, we will refund the difference in cost. Should the replacement item(s) be dearer then we may require further payment unless the difference is minimal. Please do not send cheques or make further payment unless requested. Our aim is to provide a fair and comprehensive service.
If a product is faulty then please contact us as soon as possible to arrange refund or replacement.
We understand that a Christmas present may not always be wanted. We hope that our Christmas returns policy means that the customer may purchase in confidence. Unwanted Christmas presents purchased from 15th November onwards can be returned or exchanged until 15th day of the new year. This concession applies to all products sold by X-Shops.
In case of enquiries,please use our contact form or call us on 03333 441124.